Putting an AI agent on WhatsApp without annoying your customers

Support automation fails when the bot pretends to know things it does not. It works when it answers the questions it can answer instantly, and hands over cleanly when it cannot.

In practice about four in five messages are order status, shipping and product questions. Those can be answered in under two seconds from live store data.

The remaining fifth reaches your team with the full conversation attached, so nobody asks the customer to repeat themselves.